Shipping Policy - KDS Ketchure

Made-to-Order Commitment

Each product is crafted uniquely for you when you place an order. This on-demand production allows us to avoid overproduction and supports thoughtful purchasing. As a result, delivery might take a bit longer. Thank you for your patience and for making sustainable choices! Please allow 10-30 days for your order to arrive.

Order Processing

Your orders are processed within 3-5 business days (excluding weekends and bank holidays) following your order confirmation email.

Shipping & Delivery

All items are shipped via DHL, ensuring your order is tracked, insured, and requires a signature upon delivery. You will receive a notification with a tracking number once your order has dispatched.

• UK Delivery: Expect your order within 24-48 hours after dispatch. A flat rate of £6.99 applies.

• International Delivery: Delivery times vary. Import duties and taxes, which are the responsibility of the customer, may apply. Contact us for specific rates and information.

Order Inquiries

If your order hasn’t arrived within 7 days of purchase, please contact us at KDSKetchure@gmail.com with your order number for assistance.

Damages and Issues

Please report any damages or issues with your order to KDSKetchure@gmail.com immediately. We address these on a case-by-case basis, striving for the best possible resolution.

Returns and Exchanges

Refer to our Delivery and Return Policy for details on refunds, exchanges, and returns.

For further assistance, contact us at KDSKetchure@gmail.com or visit our FAQ page.

This version keeps the original intent and details intact while making the information more concise and easier to navigate.